Privacy Policy

Loyal Labs, Inc. ("Loyal Labs," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or purchase our products.

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number, address)
• Account credentials (email, password)
• Payment information (processed securely through our payment provider)
• Pet information (name, species, breed, age, weight, health concerns)
• Order history and preferences

Automatically Collected Information

When you use our Services, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, time spent, interactions)
• Cookies and similar tracking technologies

We use your information to:

• Process and fulfill your orders
• Create and manage your account
• Provide personalized protocol recommendations
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our products and services
• Detect and prevent fraud
• Comply with legal obligations

We may share your information with:

• Service Providers: Third parties who help us operate our business (payment processors, shipping carriers, email service providers)
• Business Partners: Partners who help us provide our Services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookies through your browser settings, but disabling cookies may affect functionality.

Types of cookies we use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how you use our Services
• Marketing Cookies: Used to deliver relevant advertisements

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing (PCI DSS compliant)
• Regular security assessments
• Access controls and authentication

While we strive to protect your information, no method of transmission or storage is 100% secure.

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent
• Opt out of marketing communications

To exercise these rights, please contact us at privacy@loyallabs.co.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information.

We do not sell personal information as defined by the CCPA.

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@loyallabs.co
Address: Loyal Labs, Inc.
1234 Innovation Way
San Francisco, CA 94105